Cross Keys Burst Water Main

27 November 2015 (06.00)

“We would like to thank customers for bearing with us as we have worked to repair the damaged main in Cross Keys.

“The main was severely damaged by a third party contractor – that was not working for Welsh Water – and affected drinking water supplies to customers in Abercarn, Cross Keys, Ynysddu and surrounding areas.

“Our engineers have worked around the clock since Wednesday morning to repair the pipe. The repair was completed last night and our engineers have worked overnight to return water to the network.

“The main that was damaged is a large, very high pressure water main therefore refilling the network has had to be done carefully as refilling too quickly could have damaged the pipe and caused further bursts. Please be assured that both the safety of our people and the needs of our customers remain our key priority.

“We will continue to tanker water into the network until the levels in the network return to normal. Supplies should be returning to normal this morning however some customers may experience an intermittent water supply, low water pressure or some slight discoloration until the main is fully recharged. Any discoloration should clear within a short period of time.

“We apologies for any inconvenience caused and again thank customers for bearing with us”.

Further information can be found here

Home Community and Education Community Involvement
image of staff undertaking an alotment makeover

Welsh Water is committed to improving its links with local communities and is keen to further the good relations already developed. In this area you can find out about:

Water Aid

The UK’s only major charity dedicated to the provision of safe domestic water, sanitation and hygiene education to the world’s poorest people.


How we work with the four Welsh Police Forces to prevent distraction burglaries.

How we work with local communities when embarking on major capital schemes.