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The Water Act 2014 received Royal Assent in May 2014. This new legislation includes provisions to give all non-household customers of companies operating wholly or mainly in England choice over their supplier of water and wastewater retail services. It will extend choice to over a million more businesses, public sector organisations and charities in England. For companies operating wholly or mainly in Wales, a small number of the very largest business and industrial customers (those using more than 50 million litres – Ml – of water each year) can already choose their water supplier and these existing arrangements will continue following the new legislation.

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Further information on Wholesale and our Scheme of Charges that you may find useful.