Important information

25 November 2015 (22.15)

Damage caused by a third party road contractor to one of our water mains is affecting drinking water supplies to customers in Abercarn, Cross Keys, Ynysddu and surrounding areas.

Our engineers are working throughout the night to fix the problem. This is a large, very high pressure water main and a significant amount of water was lost through the damage. Both the safety of our people and the needs of our customers remains our key priority.

We anticipate that water supplies will begin to return to normal mid-morning tomorrow.

Further information can be found here

Please accept our apologies for any inconvenience caused.

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Customers often ask...

Welcome to the Business section of Welsh Water. We are committed to meeting the needs of our business customers. Our aim is to help all business sectors make the most efficient and cost effective use of water.

We supply to over 100,000 business customers in Wales and adjoining parts of England and recognise that improving the quality of service requires an understanding and recognition that not all our customers are alike.

Different companies have different needs and requirements.  We have a dedicated Business Customer Team to cater for your specific needs and to improve the service offered to our business customers.

A Business Customer Team has been appointed to establish closer relationships, so that they can help in the most effective way.