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Non household customers

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How to contact us

  • General enquiries - Click here to email us or call 0800 052 0145
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At Welsh Water we want you to feel confident that your water supply and sewerage service are well looked after. Our aim is to get things right first time, every time. For the majority of our customers this is happily the case.

We supply water and sewerage services to over 100 thousand non-household customers in Wales and some adjoining parts of England. If you are one of our customers, we hope these pages will provide the information and advice you need.

In this area:

Your Account

Access our range of online services from paying your bill online, asking a general query about your account and give us a meter reading.

Our charges

Here you'll find details of all our charges

Terms and conditions of metered water

Telemetry

Access your telemetry data if applicable

FAQs (Top 10 questions)

Find the answers to the main questions we are asked about your account and your supply.

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Further information

Our scheme of charges

Our scheme of charges

Click here to view an Acrobat PDF version of this leafet.

File size: 173kb

Code of practice for Leakage

Code of practice for Leakage

Click here to view an Acrobat PDF version of this leafet.

File size: 173kb

Your metered supply

Your metered supply

Click here to view an Acrobat PDF version of this leafet.

File size: 123kb

Our Commitment to you

Our Commitment to you

Click here to view an Acrobat PDF version of this leafet.

File size: 121kb