Our Water Direct Scheme is run in conjunction with the Department of Work and Pensions (DWP).

The scheme is designed to assist customers who have arrears on their water charges and are in receipt of the following benefits:-

• Income Support
• Income based Job Seekers Allowance
• Pension Credit
• Employment Support Allowance

If you receive one of the above benefits the DWP can take a regular amount from your benefit and pay it directly to us. If you are eligible and choose to pay by Water Direct you will receive a £25 discount off your bill. The advantage of choosing this method of payment is that your current charges will be paid automatically along with your arrears.

You can apply online or we can make an application on your behalf. Please contact us for further information and help.