Water Supply Enquiry

For an immediate response to a water service enquiry please call us on 0800 052 0130 (24 hours a day, 7 days a week)

If you contact us by email, please allow up to ten working days for a response.

For water service enquiries, please direct your query to your area office. To help you direct your query to the correct office, click your area in the map below.

1:	Gwynedd, Anglesey, Conwy.
2:	Denbighshire and Flintshire.
3:	South Central Wales: Cardiff, Penarth, Barry, Rhondda Cynon Taff, Merthyr Tydfil.
4:	Brecknockshire, Radnorshire, Herefordshire and the Forest of Dean.
5:	South East Wales: Newport, Torfaen, Blaenau Gwent, Caerphilly, Monmouthshire.
6:	South West Wales: Bridgend, Neath Port Talbot, Swansea, Llanelli.
7:	West Wales: Ceredigion, Carmarthen, Pembrokeshire.

Contact us

Having problems submitting your enquiry - Call us today on 0800 052 0145

Further information

Our Commitment to you

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File size: 121kb

Code of practice for the collection of unpaid charges

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File size: 246kb

Your metered supply

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File size: 123kb

NOTE Some customers' meters can be of an older configuration and our systems sometimes fail to recognise the reading. We are attempting to address this and will update this area shortly. If you have any problems submitting your reading, please email us at welsh.water@dwrcymru.com