Welsh Water is a single purpose company, run exclusively for the benefit of its customers. There are no shareholders and any profits made are reinvested back into the business. So instead of paying dividends to shareholders, we pay a dividend to all customers – which is deducted from their bill and so charge less than allowed by Ofwat. We are the only water company to pay a customer dividend in this way.

Because we don’t have shareholders, we are able to pay a ‘customer dividend’. This year the ‘customer dividend’ is £22 and we pay it by taking £11 off your bill for water services and £11 off your bill for sewerage services. Doing what we can to provide a high quality and reliable service at an affordable price is a top priority for us.